FAQ
Answers before the bell.
Quick, straightforward help with Kravox gear, sizing, orders, delivery, returns and product care.
Products & sizing
What products does Kravox offer?
Kravox makes combat-sports equipment and apparel for boxing, MMA, BJJ and everyday training. Our range includes gloves, protective equipment, training accessories and performance apparel. Availability may change as new gear is released.
How do I choose the right size?
Start with the measurements on our Size Guide, then check the size information on the product page. If you are between sizes, consider whether you prefer a closer or roomier fit. Your coach can also help with sport-specific fit requirements.
What boxing-glove weight should I choose?
Glove weight depends on your body weight, training type and gym rules. Lighter gloves are commonly used for bag and pad work, while many gyms require 16 oz gloves for adult sparring. Use our boxing-glove guide as a starting point and always follow your coach's instructions.
How should headgear and shin guards fit?
Protective gear should feel secure without restricting movement or circulation. Headgear should remain stable when you move your head. Shin guards should cover the shin without pressing into the knee or limiting the ankle. Recheck all straps before every session.
Are Kravox products suitable for beginners?
Many Kravox products are suitable for both new and experienced athletes. Read the intended-use details on each product page and ask your coach which equipment is appropriate for your training.
Can protective equipment prevent every injury?
No protective product can eliminate the risk of injury. Use properly fitted equipment, inspect it before training, follow your coach's safety rules and replace gear that is damaged or no longer fits securely.
Orders & payment
How do I know my order was received?
After checkout, you should receive an order-confirmation email with your order number. Check your spam or promotions folder if it does not arrive. If you still cannot find it, email info@kravoxsports.com with the name and email used at checkout.
Can I change or cancel an order?
Contact us as quickly as possible. We will try to help, but changes and cancellations cannot be guaranteed once processing has begun or the order has shipped.
Which payment methods do you accept?
The payment methods currently available for your order are displayed securely at checkout. Options can vary by device, location and order.
Why was my payment declined?
Confirm that your billing address, card details and available funds are correct. Your bank may also block a payment for security reasons. Contact your bank if the issue continues, and never email us your full card number or security code.
Can I place an international order?
Enter your delivery address at checkout to see whether shipping is available and which options apply. International orders may be subject to customs duties, taxes or carrier fees charged by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility.
Shipping & returns
When will my order arrive?
Available shipping methods, costs and estimated delivery times appear at checkout based on your address. Delivery dates are estimates and are not guaranteed. Weekends, holidays, weather, high order volumes and carrier delays may affect delivery.
How do I track my order?
We will email tracking information when your order ships. It may take some time for the carrier's first tracking scan to appear after the shipping label is created.
What should I do if tracking is delayed or my package is missing?
Check the carrier's latest tracking details and contact the carrier first if the package appears delayed. If you still need help, email us with your Kravox order number and delivery address.
Can I change my delivery address?
Email us immediately if you notice an address error. We cannot guarantee an address change after processing begins, so please review your complete delivery address before submitting the order.
What is the Kravox return policy?
You may request a return within 30 days of delivery. Merchandise must be unused, unworn and unwashed, with no marks, odors, damage or signs of training. Original tags, accessories and packaging, plus proof of purchase, are required. See the full Shipping & Returns policy.
Who pays for return shipping?
For a change-of-mind return, the customer pays return shipping. If Kravox sent the wrong item or confirms a product error or defect, Kravox will cover the appropriate return shipping.
What if my order is incorrect, damaged or defective?
Contact info@kravoxsports.com promptly with your order number, a description of the issue and clear photos. Do not train with equipment that appears damaged or unsafe.
When will I receive my refund?
Approved refunds are issued after the returned item is received and inspected. The time required for the credit to appear depends on your bank or payment provider.
I purchased from another retailer. Who handles my return?
Returns and order issues for products purchased through another retailer must be handled under that retailer's policies. Please contact the original seller and keep your proof of purchase.
Product care
How should I clean boxing or MMA gloves?
After training, wipe the inside and outside with a soft cloth and allow the gloves to air-dry fully with the straps open. Do not machine wash, soak or place gloves near direct heat. Never leave damp gloves sealed in a gym bag.
How should I clean headgear and shin guards?
Wipe surfaces after each session and air-dry in a ventilated area away from direct heat and strong sunlight. Do not soak protective equipment. Always follow any care instructions printed on the product label.
How should I wash Kravox apparel?
Follow the garment's care label. As a general rule, turn training apparel inside out, wash cold with mild detergent and avoid bleach or fabric softener. Air drying is recommended when the label permits it.
How can I extend the life of my equipment?
Keep gear clean and dry, use hand wraps inside gloves, store equipment in a ventilated space and inspect seams, padding and closures regularly. Replace equipment that has lost its protective structure or can no longer be secured correctly.
We’re in your corner.
Send us your question and include your order number when asking about an existing purchase.