Shipping & Returns
Train hard. Shop with confidence.
Clear shipping information and straightforward returns—because buying your gear should be the easy part.
Shipping
Shipping options
Available shipping methods, costs and estimated delivery times are displayed at checkout based on your delivery address.
Delivery dates are estimates and are not guaranteed. Processing or delivery may be affected by weekends, holidays, severe weather, unusually high order volumes or circumstances outside our control.
Order tracking
When your order ships, you will receive a confirmation email containing tracking information. Tracking activity may take some time to appear after the shipping label is created.
Address changes
Please confirm that your shipping address is complete and accurate before placing your order. Contact us quickly if a correction is needed. We cannot guarantee changes after processing begins.
Delayed or missing packages
If tracking has not updated or your package appears delayed, contact the shipping carrier first. If you still need assistance, contact Kravox with your order number.
Returns
30-day return window
You may request a return within 30 days of receiving your order.
Returned merchandise must be:
- Unused, unworn and unwashed
- Free from marks, odors, damage and signs of training
- Returned with its original tags, accessories and packaging
- Accompanied by proof of purchase
Products showing signs of sparring, training, washing or other use cannot be accepted.
Return shipping
Customers are responsible for return shipping when returning an item because of fit, preference or a change of mind.
If Kravox shipped an incorrect item, or your product arrived damaged or defective, Kravox will cover the appropriate return or replacement shipping costs.
How to start a return
Contact us
Send your order number, the item and the reason for the return.
Receive instructions
Wait for return authorization and shipping instructions.
Send your return
Package the unused merchandise securely with its original packaging.
Refunds and exchanges
Refunds
Returns are inspected after receipt. If approved, the refund will be issued to the original payment method. Original shipping charges are not refundable unless the return resulted from a Kravox error or an item arrived damaged or defective.
Exchanges
For the fastest service, return the original item and place a new order for your preferred product, size or color.
Non-returnable items
Final-sale items, gift cards, customized merchandise and products that cannot be resold for hygiene or safety reasons after being opened or used cannot be returned.
Purchases from other sellers
This policy applies only to purchases made directly through the Kravox website. Products purchased through Amazon, another marketplace or an authorized retailer must be returned through the original seller.
Nothing in this policy limits any rights available to you under applicable law.