Privacy Policy

Scope and operator

This Privacy Policy applies to personal information collected through the Kravox website, online store, customer-service communications, marketing activities and related services that link to this policy.

Kravox is operated by At-omic Sports LLC. In this policy, “Kravox,” “we,” “us” and “our” refer to At-omic Sports LLC.

Information we collect

The information we collect depends on how you interact with us and may include:

• Contact and account information: name, email address, telephone number, billing and shipping addresses, account credentials and saved preferences.
• Order and transaction information: products viewed or purchased, order history, returns, refunds, discounts and customer-service records.
• Payment information: payment method and transaction details. Full payment-card information is generally processed by our payment providers rather than stored directly by Kravox.
• Device and usage information: IP address, browser, device type, pages viewed, referring pages, interactions, approximate location and diagnostic data.
• Marketing information: email subscription status, campaign interactions, advertising preferences and information you provide through promotions or surveys.
• Communications: messages, product reviews, support requests and other information you choose to send us.

We collect information directly from you, automatically through cookies and similar technologies, and from service providers such as our commerce platform, payment providers, analytics providers, advertising partners and shipping carriers.

How we use information

We may use personal information to:

• Process payments, fulfill orders and provide delivery updates.
• Create and manage customer accounts.
• Handle returns, refunds, warranties and customer-service requests.
• Operate, maintain, secure and improve our website and services.
• Personalize content, product recommendations and shopping experiences.
• Send transactional messages and, with any consent required by law, marketing communications.
• Measure performance, understand customer behavior and improve products and campaigns.
• Detect fraud, misuse, security incidents and violations of our terms.
• Comply with legal, tax, accounting and regulatory obligations.

Legal bases for processing

Where applicable law requires a legal basis, we process personal information because it is necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, protect vital interests, or because you have provided consent. Legitimate interests may include operating and improving our store, preventing fraud, securing our systems and responsibly marketing our products.

You may withdraw consent at any time when processing is based on consent. Withdrawal does not affect processing already completed before consent was withdrawn.

How we share information

We may disclose personal information to:

• Commerce and technology providers that host and operate our online store.
• Payment and fraud-prevention providers that authorize transactions and protect customers and our business.
• Warehouses, shipping carriers and logistics providers that fulfill and deliver orders.
• Analytics, marketing and advertising providers that help measure performance and deliver relevant communications or advertising.
• Professional advisers, including accountants, insurers, auditors and legal advisers.
• Authorities or other parties when disclosure is legally required or reasonably necessary to protect rights, safety and security.
• Parties to a business transaction involving a merger, financing, acquisition, restructuring or sale of all or part of our business.

We do not sell personal information for money. Certain analytics or advertising activities may be treated as “selling,” “sharing” or targeted advertising under some privacy laws. Where those laws apply, you may request to opt out as described below.

Cookies and advertising

We and our service providers may use cookies, pixels, tags and similar technologies to keep the store functioning, remember preferences, understand website use, measure campaigns, prevent fraud and support advertising.

You can manage many cookies through your browser settings and any cookie-preference tools made available on our website. Blocking certain cookies may affect store functionality. You can also unsubscribe from marketing emails using the link included in those messages.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and warranty records, resolving disputes, preventing fraud and meeting legal, accounting or tax requirements. Retention periods vary according to the type of information and applicable obligations.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International transfers

Kravox and its service providers may process information in countries other than the country where you live. These countries may have different data-protection laws. Where required, we use recognized safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

Your privacy rights

Depending on where you live, you may have the right to:

• Know whether we process your personal information and request access to it.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Receive certain information in a portable format.
• Restrict or object to certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of certain targeted advertising, selling or sharing.
• Appeal a decision concerning a privacy request where applicable.
• Complain to an appropriate data-protection authority.

To submit a request, email info@kravoxsports.com with the subject line “Privacy Request.” Describe your request and the country or U.S. state where you reside. We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law, but we may request proof of the agent’s authority.

We will not unlawfully discriminate against you for exercising applicable privacy rights. Some rights are subject to exceptions, and certain information may need to be retained where legally permitted or required.

Children

Our online store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without legally required authorization. Products intended for younger athletes should be purchased by a parent or legal guardian.

Third-party links and policy changes

Our website may link to websites or services operated by other organizations. Their privacy practices are governed by their own policies, and we encourage you to review them.

We may update this Privacy Policy to reflect changes to our practices, technology, services or legal obligations. The date at the top indicates when the policy was last updated. Material changes may be communicated through the website or other appropriate means.